1. Policy scope
This policy applies to eligible payments made directly to Rabbit Industries Pvt Ltd for Zippri and other Rabbit Industries digital products and services, unless a specific product or signed commercial agreement states a different lawful refund policy before purchase.
2. Eligible refund situations
You may request a refund where there is a duplicate charge, an incorrect amount, a confirmed payment for a service that was not delivered due to our technical failure, or another billing error attributable to Rabbit Industries. Statutory refund rights remain unaffected.
3. Digital services and usage
Because many services are digital or usage-based, fees already consumed through completed compute time, completed development work, delivered digital output or other fulfilled service units are generally not refundable except where required by law or where the service was materially defective.
Unused eligible service credits may be reviewed for refund when requested within 7 calendar days of the original payment, provided the credits have not been consumed, transferred, promotional in nature or otherwise restricted by the purchase terms.
4. Cancellations
Recurring or scheduled services may be cancelled before the next billing event where the product supports cancellation. Cancelling stops future eligible charges but does not automatically reverse services already supplied.
5. How to request a refund
Email developer@zippri.com with your account email, transaction or order reference, amount, date and reason. Do not send a card PIN, CVV, UPI PIN, internet banking password or other authentication secret.
We normally acknowledge requests within 2 business days. Approved refunds are initiated to the original payment source where technically available. Banks and payment networks may take approximately 5 to 10 business days after initiation to reflect the credit.
6. Non-refundable items
- Completed custom work accepted by the customer.
- Usage already consumed or compute time already executed.
- Promotional, bonus or complimentary credits.
- Losses caused by misuse, policy violations or unauthorised third-party account access not attributable to Rabbit Industries.
7. Billing disputes
If you believe a charge is incorrect, contact us first so we can investigate the ledger and transaction status. This does not limit any legal right to contact your bank or use an available dispute mechanism.